1042 Port Road Albert Park SA 5014

Dealing with Workplace Conflict

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Course Description

This course has been designed to provide you with an understanding of how to deal with and de-escalate conflict.

Course Content

The course has been designed to provide training for all staff in Australian organisations.

Course Outcomes

This course will provide an understanding of how to: 

  • Drivers and influences that can lead to and escalate conflict 
  • The human body's reaction when faced with conflict 
  • Key signs of increasing tension in individuals 
  • How to assess threat and risk using a logical threat and risk assessment model 
  • Some aspects of the law in relation to conflict 
  • How to formulate strategies to minimise personal risk in conflict situations, and 
  • Practical techniques to de-escalate and avoid conflict.

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